FAQ: General

Overview of general questions about Brainscape.

Answers to general questions

Below, we have compiled a list of the most frequently asked general questions. If you cannot find the answer to your question after browsing through this FAQ section, please do not hesitate to contact us.

How do I request a pickup or buyback for my IT equipment?

Request a quote. You will immediately receive packaging and labeling instructions and a proposal for planning and transport. Upon receipt, you will receive a tracking number and, after processing, the certificates and, optionally, the detailed report.

In which regions are you active?

We serve the whole of Belgium and, through our regular partners, also handle cross-border collections within Europe. Our hub and main warehouse are located in Schoten, from where we can respond quickly.

Do you assist with CSRD and ESG reporting?

Yes. Our reports include inflow, reuse percentages, and material flows per batch or period. This data complies with common ESG frameworks and can be easily integrated into your CSRD reporting. Upon request, we can provide a summary of the most important KPIs.

How does shipping work at Brainscape, and what are the options?

You can deliver yourself or opt for our collection service. Journeys are assigned, sealed, and traceable. Upon arrival, we register the shipment and link each item to your project. For larger journeys, we provide packing and labeling instructions, containers, and checklists.

Consult our various transport options here

Do you offer pallet boxes and roll containers?

Yes. Plastic pallet boxes increase safety and efficiency and scale warehouse capacity.

Check out our various transport options here

Will we receive compensation for devices with residual value?

Yes. We determine the value per device via the buy-back platform, with transparent grading and certificates.

Do you pick up throughout Belgium and the EU?

Yes. We organize pickups nationally and across Europe through regular partners. Transport is sealed and assigned.

See Transport.

Can we safely store electronics until collection?

Yes. With stackable pallet boxes and roll containers, you can collect safely and efficiently, even with larger volumes or at multiple locations. We deliver the material, you fill it according to the guidelines, and we pick it up at the agreed time.

Request pallet box rental.

View our transport options.

Can I deliver my goods to Brainscape myself to save on shipping costs?

Yes. You are welcome to visit us at Kanaaldijk 353, 2900 Schoten during opening hours. We will help you unload and register the goods immediately in our system, so that you will receive a confirmation of receipt quickly.

If you would prefer us to collect the goods, we will schedule a customized trip. This allows you to choose the option that is most practical and cost-effective for your organization.
See transport.

Can a private individual order a roller container or pallet box?

Yes. We offer roller containers and pallet boxes for businesses and private individuals. They are stackable, secure, and suitable for temporary or periodic collection. We deliver and collect them by appointment. 

Which sectors do you work for?

We work for SMEs, governments, leasing and insurance companies, IT service providers, and telecom players. Projects range from one-off cleanups to ongoing flows with SLAs. Our processes are ERP-driven and scalable, enabling us to guarantee consistent turnaround times and reporting.